About the course

This course gives you the opportunity to acquire the skills and knowledge required to start a career that involves dealing with customers and the general public. You will develop your confidence in dealing with enquiries, offering support and solutions and offering an efficient and reliable service that will enhance a business or organisation’s reputation and deliver high levels of customer satisfaction.

What you will study

  • Delivering excellent customer service
  • Communication skills
  • Organisational policies and procedures
  • Dealing with queries, problems and complaints
  • Maintaining and enhancing reputation
  • Working as an individual or as part of a team


  • Assessment is by course work and assignments, which are both internally and externally assessed

Entry requirements

  • No formal entry requirements but you will need to have a genuine interest in working with the public and willing to work hard to complete this course
  • Selection is by interview and internal tests

Moving forward

  • Customer Services Apprenticeship Level 2/3 Employment in a customer service setting

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