Client Services & Production Apprentice
AUGUSTUS MARTIN LIMITED
Client Services / Production- Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers.
Apprenticeship summary
What will the apprentice be doing?
- Adopt working practices by Senior Client Services Manager
- Work in accordance to the agreed business process
- Ensure KPI measures for Service Excellence are delivered upon
- Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
- Provide proposals for continuous improvement
- Feedback on initiatives for individual customer accounts to add value and drive increased profitability
- Report on positive activity driven by the Group
- Report lack of compliance to business process
- Escalate issues and offer up solutions to problems
- Ensure client service KPI (key performance indicators) are delivered upon
- Responsible for project purchase order cover for own projects
- Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
- Communicate critical paths to clients and internal teams to manage expectations
- Review and fill in gaps in client briefs
What training will the apprentice take and what qualification will the apprentice get at the end?
- Mentoring and coaching
- Internal training sessions
- E-Learning
- Cross-departmental training
What is the expected career progression after this apprenticeship?
- Permanent role, career progression between Augustus Martin
Annual wage
£16,000 a year
Expected duration
1 Year 3 Months
Possible start date
14 Sep 2026
Date posted
28 Jul 2026
Reference number
2000045087
Positions
1 available
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative
Things to consider
- Right to work in the UK
- Able to commute Monday to Friday to the location
About the employer
Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.
Employer
AUGUSTUS MARTIN LIMITED
https://www.augustusmartin.co.uk/
Address
8 ST. ANDREWS WAY
BOW
LONDON
E3 3PB
51.52053
-0.01714